Privacy policy
Effective Date: 23 September 2026
At Saltanaz, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.
This Privacy Policy explains how we collect, use and protect your information.
Information We Collect
When you place an order, contact us or use our website, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information required to process your order
- Product preferences or customised order information
- Information you provide when contacting customer support
We may also automatically receive certain technical information when you use our website, such as browser type, device information, IP address and website usage information.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery
- Provide order confirmations and shipping updates
- Provide customer support
- Process returns, refunds or replacements where applicable
- Respond to enquiries
- Manage customised orders
- Improve our website, products and services
- Prevent fraud, misuse or unauthorised activity
- Comply with applicable legal and regulatory requirements
Payment Information
Payments may be processed through third-party payment service providers.
Saltanaz does not intentionally store complete card numbers, CVV numbers or other sensitive payment credentials on its own systems unless required and lawfully permitted for a specific transaction or service.
Customers should review the privacy policies of the payment provider used for their transaction.
Sharing of Information
We may share necessary information with trusted third-party service providers who assist us with:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting and technical services
- Customer support
- Analytics and website improvement
We only share information where reasonably necessary to provide our services, fulfil orders, protect our business or comply with applicable law.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better shopping experience.
You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Marketing Communications
Where applicable, we may send promotional or marketing communications if you have provided consent or where otherwise permitted by applicable law.
You may request to stop receiving promotional communications by following the unsubscribe instructions in the communication or contacting us directly.
Third-Party Websites
Our website may contain links to third-party websites or services.
Saltanaz is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
Changes to This Privacy Policy
Saltanaz may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.
The updated policy will be published on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Email: saltanaz@gmail.com
WhatsApp Support: +91-9879139696