Shipping policy

Effective Date: 23 September 2026

At Saltanaz, we aim to process and deliver your orders as smoothly as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are processed after successful payment confirmation and order verification.

Processing time may vary depending on product availability, order volume and whether the order contains customised or made-to-order products.

International Shipping

Saltanaz ships orders internationally where shipping is available for the selected destination.

Estimated Delivery Time

Estimated international delivery time: 7–12 days.

This is an estimated timeframe and is not a guaranteed delivery date.

Delivery may take longer due to:

  • Customs clearance
  • Public holidays
  • Weather conditions
  • Courier delays
  • Local delivery conditions
  • Other circumstances beyond our control

India Shipping

Orders within India are shipped using available delivery services based on the destination and order requirements.

The estimated delivery time will depend on the delivery location, courier service and other applicable circumstances.

Tracking Information

Once your order has been dispatched, a shipping confirmation email containing the tracking ID will be sent to the email address provided during checkout.

Customers can use the tracking ID to monitor their shipment through the applicable courier service.

Customs and Import Charges

For international orders, customs duties, import taxes, local taxes or other charges imposed by the destination country may apply.

Any such charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause delays that are outside Saltanaz's control.

Delivery Delays

Saltanaz is not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, courier delays, weather conditions, public holidays, incorrect or incomplete delivery information, or other unforeseen events.

If your order is delayed, please contact us with your order number and tracking information so that we can assist where possible.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number or other information provided by the customer, additional shipping charges may apply where re-shipment is possible.

Contact Us

For shipping-related support, please contact:

Email: saltanaz@gmail.com
WhatsApp Support: +91-9879139696